Legal

Privacy Policy

StarLife Shipping ("the Company," "we," "us," or "our") takes your privacy and security seriously. We utilize modern technology, secure data storage systems, and industry-standard encryption to ensure that all transactions and customer information remain protected.

By visiting https://starlifeshipping.com/ or using our shipping services, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

To provide efficient international shipping and comply with the Jamaica Customs Act, we collect several types of information:

  • Personal Identification: Your full name, Taxpayer Registration Number (TRN), and a copy of a government-issued ID (required for customs clearance).
  • Contact Information: Physical address, delivery address, email address, and phone number.
  • Shipment Details: We store details about the items you purchase, including vendor names, item descriptions, package weights, and commercial invoices.
  • Financial Data: While we do not store full credit card numbers on our servers, we collect billing information and transaction histories processed through our secure payment partners.
  • Device & Usage Data: IP addresses, browser types, and "cookies" to improve website performance and user experience.

2. How We Use Your Information

The information we collect is used strictly to facilitate our logistics operations:

  • Shipment Processing: To identify your packages at our US/China warehouses and transport them to Jamaica.
  • Customs Clearance: To act as your agent in declaring goods and calculating duties with the Jamaica Customs Agency.
  • Real-Time Tracking: To provide you with live updates via our website and mobile alerts.
  • Customer Support: To verify your identity when you contact us and to resolve delivery issues.
  • Legal Compliance: To prevent the shipment of prohibited items and comply with anti-money laundering (AML) regulations.

3. Data Security & Retention

  • Encryption: All sensitive information, including passwords and contact details, is encrypted using Secure Socket Layer (SSL) technology.
  • Secure Storage: Account data is routinely backed up on secure, restricted-access servers to prevent data loss.
  • Retention: We retain your shipment records as required by Jamaican law for audit purposes (typically 7 years), after which data is securely purged.

4. Information Sharing (Third Parties)

StarLife Shipping does not sell, rent, or trade your personal information. Your data is shared only with the following entities for the sole purpose of completing your service:

  • Customs Authorities: Necessary for the legal importation of your goods into Jamaica.
  • Logistics Partners: Airlines, shipping lines, and local delivery couriers who assist in moving your cargo.
  • Payment Processors: Secure third-party gateways used to process your shipping fees.
  • Legal Authorities: Only when required by law to comply with a subpoena or similar legal process.

5. Email Communications

By creating an account, you agree to receive:

  • Transactional Notifications: Alerts regarding package arrival, invoices, and delivery status (Essential).
  • Marketing Updates: News regarding shipping holidays, Refer and Earn bonuses, or rate changes.

You may opt-out of marketing emails at any time using the "Unsubscribe" link, though you will continue to receive transactional alerts.

6. Your Rights

You have the right to access the personal information we hold about you and to request corrections if the data is inaccurate. You may also request the deactivation of your account, provided all pending invoices and shipments are cleared.

7. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated via email or a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact: